If you are unhappy about any service you receive or have been affected by film / photography related activity:
Contact The Film Office:
Explain what you are unhappy about and what you would like to happen to put it right.
PHONE – We will discuss and look to resolve any issues immediately.
E-MAIL – Our aim is to contact you immediately to resolve any issues.
We will provide e-mail confirmation of receipt of complaint within 24 hours and we will send full e-mail response within 2 working days.
If you are not happy with the response you received at stage 1, you can ask for a management investigation.
We will provide e-mail confirmation of this request within 2 working days of receipt and tell you who is looking into it.
We will give you a full reply within 10 working days at stage 2.
If we cannot finish our investigation in time, we will tell you why.